Surprise From FiveJoy!

Copied email from FiveJoy's Co-Founder

Thanks for Making it Right #FiveJoy!

FiveJoy sent us a package with Not One but Two teepees! One was a replacement teepee for the one that broke and for the Animal Kingdom Teepee as a surprise for my daughter who absolutely adores all animals "for the inconvenience."

Renee and her friend had a ball playing in the FiveJoy Spaceship Teepee!

I'm happy to report the second FiveJoy Spaceship Teepee we were sent was finished and much easier to setup. The holes in the top poles were drilled large enough for the laces to fit through properly, as they should 😊

Pros:

• Heavy-duty, nicely printed canvas
• Bag for storage
• Portable

 
Tips for Assembly:

• An extra pair of hands is helpful when putting these teepees together!
• The time to put a teepee together was an estimated 10 minutes with some help, much better than struggling by ourselves!
• If the holes aren't drilled large enough for the laces or strings to fit through, you can use a drill, screwdriver or screw- whatever you have on hand to widen the hole.
• Each teepee comes with instructions and a piece of sandpaper. You may need to sand the poles where they fit together, in order for the poles to fit into the PVC properly.
• Once you've assembled the poles, put them through the top of the teepee where the opening is (taking care that they are threaded through the seams for the poles.

I believe the first product I was sent was defective. I can now confirm that.

FiveJoy sent my daughter their Animal Kingdom Teepee as a surprise and to make amends.

Customer Service

After receiving no traction about a replacement product through a series of emails with Stephanie the Customer Relationship Manager and finally Jennifer the CEO of FiveJoy. I left reviews and feedback based on my experience. Shortly thereafter I received the above email from Jennifer.

Bottom Line: I would recommend the FiveJoy Teepee based on my experience.

My Recommendation: Based on the products I received there are some flaws with the design, which I spoke with FiveJoy's CEO in detail. If you run into similar issues with other companies, I recommend being persistent and following up.

Disclosure: I received this product as a replacement for the one I previously reviewed. I was not compensated in any other way. All opinions are my own.

Suprises Coming Soon!

A big surprise from FiveJoy is coming soon!

I am excited to see my daughter's reaction and to share her reaction with all of you when it gets here!

Honesty and the Power of Social Media

It's amazing what honesty and the power of social media can do!
I checked my email and read for yourselves the email I received this morning from FiveJoy regarding their product.

Screenshot of email from FiveJoy Co-Founder/CEO, Jennifer

My Response to FiveJoy and their CEO/Co-Founder

Hello Jennifer!

I appreciate your response and hope you follow through this time. My 5 year old daughter and I would be very appreciative! She will be over the moon if and when a new one arrives!

You can blame mistakes on various processes, email and/or whatever else. My point is, no matter where the fault lies, in Business, Retail or E-Commerce the customer or consumer is what matters. By the way, it would be nice if you took the time to spell my name correctly. Thank you!

Kind Regards,
Danielle Papsis

I'll let you all know when I receive the replacement FiveJoy Teepee as Jennifer said in this latest email. I do hope they follow through.
 
Have you had a similar experience? I want to hear from you! What did you do to remedy the situation? If you are dining at a restaurant will you say something if your order comes and is not as you requested?

#FiveJoy Teepee (Spaceship) Review

My daughter loves making forts out of blankets or beach towels... even sheets. She will drag the chairs from my dining room into our living room in her attempt to make a blanket fort for her and Lola, our Pomeranian. The two are virtually inseparable and when they are, Renee makes sure she knows where Lola is!

After struggling with this product for close to an hour she was so excited!

The FiveJoy teepee comes packaged in a cardboard box and paper. It has it's own bag.

I was disappointed in the FiveJoy Teepee I was sent because it was not easy to set up as quoted. The holes in the top poles were not drilled large enough for the laces to fit through properly. If you shift the teepee around at it comes apart because the poles are in three sections which would be nice if they were tapered and fit snuggly; however, I was constantly fixing the teepee and one leg or another, putting it back together. I had to tie the teepee canvas around interwoven in the poles at the top to try and keep the canvas up as shown in the photo above. Once taken down, and I tried to put the teepee back together the next day the laces literally fell off and had come unstitched.

Pros:

• Nicely printed canvas
• Bag for storage
• Portable

Cons:

• Poles were unfinished
• The holes were not drilled all the way through or enough for the product to be setup as pictured on Amazon.
• The strings or laces came un-stitched from the canvas

Quality and Ease of Assembly
I expected this teepee to be easy to assemble and a high-quality product. I believe I was sent a defective product; however, I cannot confirm that.

See how the string laces through that one hole but not the others?
The pole in the forefront is not drilled all the way through.

Sadly the Strings or Laces literally fell off of the canvas after one use!

Customer Service or Lack Thereof
I tried working through the website I review products for to obtain a replacement product to no avail. I called a phone number I received from Amazon for FiveJoy and left a message on their Google VOIP without a reply. Amazon could not replace the product because there was a promo code involved.

I got my and my daughter's hopes up of being able to receive a replacement product through a series of emails with Stephanie the Customer Relationship Manager and finally Jennifer claiming to be the CEO of FiveJoy.

Bottom Line: Unfortunately, I cannot and will not recommend the FiveJoy Teepee based on my experience.

My Recommendation: I would opt for a less expensive product that is structurally sound. Based on the product I received there are some flaws with the design, quality control problems and/or at the very least lack of customer service. I am very disappointed.

Disclosure: I received this product in order to facilitate my honest and unbiased review. I was not compensated in any other way. All opinions are my own.

 

#FiveJoy Spaceship Teepee #Review Coming soon!

FiveJoy Spaceship Teepee

Do your kids make blanket forts out of pillows, couch cushions, towels, or whatever else they can think of? If you answered "yes," this is sure to be a product review we can both appreciate!